Our customer, Mr. Anderson, recently purchased a SMAT PE-250×400 mini jaw crusher for his small quarry. What made this project special was not the size of the equipment, but the customer's innovative concept—he designed and built a unique stone storage yard system entirely on his own.
Instead of choosing traditional storage methods, Mr. Anderson:
Designed a two-meter-deep square pit to allow for the natural accumulation of materials.
After our service team visited the site, we did not dismiss his unconventional design, but rather listened carefully to his operational philosophy. We offered some minor improvements to enhance safety without altering his core principles. They also shared similar success stories from other regions.
“I had never worked in the crushing industry before, and I thought equipment suppliers would dismiss my ideas as unprofessional. But SMAT's engineers surprised me—they respected my design, provided professional advice while preserving my concepts, and ensured every detail fit perfectly. This collaboration proves that good ideas can come from anywhere, and professional companies know how to identify and nurture them.”
SMAT's service philosophy is that every client is crucial, regardless of project size. Whether the innovator is a novice or an expert, we respect innovation. Professional guidance should elevate, not supersede, the client's vision. After-sales service means supporting the entire solution, not just the equipment.
